Tier 3 support/tester

Tier 3 Support Specialist & Tester
Location: Mostly Remote in Nashville
Type: 12-month Contract with Potential to Extend or Convert
Compensation: $29/hr W2

Are you a Tier 3 troubleshooting expert who thrives on solving the "unsolvable"? We are seeking a Technical Support Specialist & Tester to join a major national healthcare enterprise. This is a critical role focused on maintaining the stability, security, and performance of a massive, distributed endpoint environment. If you enjoy deep-dive hardware testing, complex problem management, and mentoring others, this is the perfect stage for your technical expertise.

Here’s what you’ll be doing:

• Dedicate half of your time to rigorous hardware and software validation, ensuring all configurations meet enterprise performance and security standards.
• Act as the final escalation point for the most challenging technical hurdles, utilizing deep research and cross-departmental collaboration to build lasting solutions.
• Maintain system images and develop automated scripts to streamline repetitive procedures and enhance software deployment efficiency.
• Serve as the go-to expert for mobile and endpoint device strategy, providing technical guidance to various internal stakeholders.
• Author comprehensive technical documentation, job aids, and training materials to empower your peers and improve global support workflows.

Here’s what our ideal candidate has:

• Proven mastery of Windows desktop and server environments (modern versions), including sophisticated management of Group Policies and Active Directory.
• Significant experience in a formal testing environment, with the ability to analyze how hardware and software changes impact a large-scale infrastructure.
• Proficiency in scripting languages like PowerShell or VBScript to automate tasks and maintain existing system code.
• 2–4 years of experience supporting a vast, remote user base within a complex network architecture (TCP/IP, web technologies, and cloud integrations).
• A background in mentoring teammates and a natural ability to translate complex technical concepts into clear, actionable documentation.

Keywords
Systems Administrator, Tier 3 Support, Endpoint Management, MDT, Active Directory, Group Policy (GPO), PowerShell Scripting, Hardware Validation, Software QA, Problem Management, Microsoft Certified, Desktop Engineering, Mobile Device Management, Enterprise Support.

Benefits: Medical, Dental, Vision

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