Print Support Specialist I (Nashville, TN)

Paladin Consulting is currently hiring a Print Support Specialist 1 to join our team working onsite at our client's office located in Nashville, TN

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Job Title: Print Support Specialist I
Work Location: Nashville, TN
Duration: Contract to Hire
Hours: Monday-Friday 8am-5pm
Education/Experience Required: High school or equivalent

Job Description & Responsibilities :

• Responsible for the daily support of site specific network and workstation printers.
• Responds to customer requests for technical support and training with the focus being on customer service.
• Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.
• Daily support of network and workstation printers
• Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary
• Keeps the customer up to date on the progress of problem resolution
• Provides end users with detailed remote access knowledge and documents complete trouble shooting information
• Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
• Responsible for on-site hardware & consumables inventory
• Responsible for printer procurement as required by the customer
• Responsible for printer hot swap inventory
• Documents and reports all fleet meter reads
• Maintains printer fleet tools/databases

Skills & Qualifications :

• The manager is looking for someone with technical experience that relates to this role.
• There is extensive lifting and walking.
• Required to lift no more than 50 lbs.. If more than 50 lbs. assistance will be provided.
• Driving is required as there is a possibility that they will need to travel to multiple locations during a work day.

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Paladin is an EEOC employer.