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Job Requirements of Cust Serv Rep I:
-
Employment Type:
Full-Time
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Location:
Jacksonville, FL (Onsite)
Do you meet the requirements for this job?
Cust Serv Rep I
Paladin, Inc
Jacksonville, FL (Onsite)
Full-Time
Duties:
- Reviews dashboard for outstanding assignments.
- Contacts contractors for file status (site inspection, estimate upload, etc.).
- Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
- Completes customer service satisfaction surveys as required.
- Assists external clients with customer service inquiries.
- Participates in special projects or performs duties in other areas as requested.
- Highly proficient and advanced computer skills.
- Excellent attention to detail and organizational skills.
- Good time management abilities.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Good interpersonal skills. - Ability to work independently, with minimal supervision.
- Strong work ethic.
- High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
- Demonstrated experience in customer service, administrative/clerical skills.
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