Tier 2 M365 Sys Admin

Microsoft 365 System Administrator (Tier 2) –  | Contract Overview
We are seeking a Tier 2 Microsoft 365 System Administrator to support and optimize an enterprise Microsoft 365 environment. This role serves as a key escalation point between frontline support and engineering teams, helping ensure reliability, security, and a seamless digital experience for end users.

The ideal candidate brings strong troubleshooting skills, hands-on Microsoft 365 administration experience, and the ability to resolve complex issues across collaboration and messaging platforms.

This is a long-term contract opportunity offering mostly remote work with limited onsite collaboration. NO C2C or sponsorship will be offered for this role now or in the future. No third parties please. 

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Work Arrangement

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  Mostly remote
  
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  3 days per month onsite (scheduled collaboration week)
  
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  Candidates must be local to Denver, CO or Brentwood, TN
  

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Compensation

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  $30–$35/hour
  
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  9+ month contract with strong potential for extension or conversion
  

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Key Responsibilities Microsoft 365 Administration & Support

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  Administer and support Microsoft 365 services including:
  
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    Exchange Online
    
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    SharePoint Online
    
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    Microsoft Teams
    
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    OneDrive
    
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  Manage users, groups, licensing, and permissions within Microsoft 365 and Azure AD
  
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  Support configuration updates and platform improvements aligned with best practices
  

Tier 2 Escalation & Troubleshooting

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  Act as a Tier 2 escalation point for complex Microsoft 365 incidents
  
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  Diagnose technical issues, perform root cause analysis, and implement resolutions
  
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  Collaborate with Tier 3 and engineering teams on critical or recurring issues
  

Security & Compliance Support

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  Assist with implementation and monitoring of M365 security and compliance controls
  
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  Support retention policies, access management, and governance initiatives
  
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  Help maintain secure and compliant collaboration environments
  

Automation & Optimization

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  Leverage PowerShell to automate administrative tasks and bulk operations
  
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  Monitor system health and performance to proactively address issues
  
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  Recommend improvements that enhance reliability and user experience
  

Documentation & Collaboration

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  Maintain technical documentation, runbooks, and knowledge articles
  
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  Provide guidance and knowledge sharing to Tier 1 support teams
  
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  Communicate technical concepts clearly to both technical and non-technical users
  

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Required Qualifications

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  2–4+ years of IT administration or support experience
  
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  At least 1+ year supporting Microsoft 365 environments
  
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  Hands-on experience with:
  
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    Exchange Online
    
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    SharePoint Online
    
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    Microsoft Teams
    
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    OneDrive
    
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  Experience with Azure Active Directory (Entra ID) and identity management
  
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  Strong troubleshooting and analytical skills
  
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  PowerShell scripting experience for administration or automation
  
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  Understanding of hybrid environments (on-prem AD integration preferred)
  

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Preferred Qualifications

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  Microsoft certifications (M365, Modern Desktop, or related)
  
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  Experience supporting hybrid Microsoft 365 environments
  
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  Exposure to Intune or endpoint management tools
  
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  Familiarity with M365 migrations or large enterprise environments
  
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  Knowledge of ITIL or structured service management practices
  

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What Success Looks Like

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  Timely resolution of escalated Microsoft 365 issues
  
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  Improved platform stability and user experience
  
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  Strong collaboration across IT teams
  
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  Clear documentation and proactive system improvements