Field Technician

Paladin Consulting is currently hiring a Field Technician to join our team working in a traveling role. Candidates should be located near one of the following cities: Omaha/Sioux city/Sioux falls/South Dakota/ Northwest Iowa.

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Job Title: Field Technician
Work Location: Omaha/Sioux city/Sioux falls/South Dakota/ Northwest Iowa
Duration: 6-12 months with possible conversion to Full-time
Education/Experience Required: Entry Level, Tech School graduate

Job Description & Responsibilities :
Responsibilities:
**** This remote position offers the flexibility of working from home with travel commitments ranging from 30% to 60%. If you prefer a role without travel, this may not be the ideal fit for you. ***

• Offer technical support and troubleshooting specifically for truck scale automation systems, rail load-out systems, addressing user inquiries and issues efficiently.
• Utilize Zoho Desk or similar systems to track and document support requests.
• Collaborate with a team to identify and implement solutions for technical problems specific to software
• Assist in the maintenance and administration of network systems, encompassing LAN and firewall configurations, tailored for Software operations.
• Communicate effectively with users, providing clear instructions and guidance for technical issues pertaining to the software.
• Perform software troubleshooting and provide remote assistance when necessary.
• Travel to customer locations for on-site troubleshooting and installations.
• Work as a member of a Technical Support "hunt group to field calls related to maintenance, configuration and operation of software and hardware systems installed at grain elevators, Ethanol production plants, food processing facilities and Export Houses.

Requirements:

• 1+ Year prior experience in technical support within an IT environment
• Strong knowledge of IT infrastructure, including desktop support, operating systems, and software troubleshooting.
• Familiarity with ticketing systems for tracking and managing support requests.
• Understanding of LAN configurations and firewall settings.
• NTEP or Handbook 44 knowledge a plus.
• Electrical control wiring knowledge required (intermediate level).
• Hydraulic system operation knowledge (basic level).
• Grain handling equipment knowledge a major plus.
• Any exposure to grain management or related farming software systems a plus
• Excellent communication skills, both verbal and written, to effectively interact with users
• Ability to work independently and collaboratively within a team environment.
• Strong problem-solving skills to identify and resolve technical issues related to operation of grain storage and handling facilities.

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Paladin Consulting is an EEOC employer.