Service Specialist (West Henrietta, NY)

Paladin Consulting is currently hiring a Service Specialist to join our team working onsite at our client's office located in West Henrietta, NY.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Service Specialist
Work Location: West Henrietta, NY
Duration: 4 month contract with option to extend
Education/Experience Required: 2 years or more customer service experience

Job Description :

• This role is heavily focused on high-volume outbound calling to connect with clients who have enrolled with Bill Pay powered by Bill but have not yet registered.
• Our goal will be to guide them on how to get started and help facilitate any questions they may have on the product.
• This division represents one of the most exciting and rapidly growing areas within the company.
• It operates with the agility and innovation of a start-up, while benefiting from the resources and stability of a larger corporation.
• That unique combination allows us to move fast, think big, and deliver impactful solutions at scale.
• This role is heavily focused on high-volume outbound calling to connect with clients who have enrolled with Bill Pay powered by Bill but have not yet registered.
• Our goal will be to guide them on how to get started and help facilitate any questions they may have on the product.

Responsibilities :

• Delivers quality service to clients who are utilizing Bill Pay powered by
  BILL.com
  through our integrated partnership.
• They interact via phone, email, chat, and other avenues, primarily outbound calling.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Skills & Qualifications :

• 2 years or more customer service experience
• Comfortable with high-volume outbound calling
• Confident, clear, and professional phone presence
• Experience in customer outreach
• Resilient and motivated by goals and metrics

For more information or to view other opportunities, visit us at

Paladin Consulting is an EEOC employer.