ENS Product Services Specialist (Remote)

Paladin Consulting is currently hiring an ENS Product Services Specialist to join our team working remotely.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: ENS Product Services Specialist
Work Location: Remote
Duration: Long-term contract
Hours: Monday-Friday 1 role: 8 am to 5 pm PT, 1 role: 8 am to 5 pm ET
Education/Experience Required: High school diploma or equivalent

Job Description:

• Under a moderate level of guidance and direction, provides customer service for one or more client products.
• Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with client policies and procedures. Builds knowledge of the organization, processes, and customers.

Responsibilities :

• Delivers quality service to clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more client products, as well as industry policies and procedures
• Identifies opportunities for process improvement and works with leaders to implement
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions
• Performs data input, maintaining strong prioritization and organization

Skills & Qualifications :

• Bachelor's Degree - Preferred
• Highly responsible/accountable
• Experience answering frontline calls and emails
• Ability to work remotely and independently while meeting SLAs/KPIs
• Computer literacy
• Data entry experience
• Strong organizational and prioritization skills
• Proficient with Word
• Proper email etiquette
• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Preferred Qualifications :

• Experience processing garnishment orders
• Experience with Adobe Acrobat Reader
• Experience with Kofax Power PDF

For more information or to view other opportunities, visit us at

Paladin Consulting is an EEOC employer.