Contact Center Supervisor (Dallas, TX)

Paladin Consulting is currently hiring a Contact Center Supervisor to join our team working onsite at our client's office located in Dallas, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Contact Center Supervisor
Work Location:Dallas, TX
Duration: 12+ month contract
Education/Experience Required: Must have prior experience working in a call center/customer service environment. Must have experience in the mortgage industry

Job Description & Responsibilities :

The Supervisor will oversee departmental Call Center agents, and the quality of work performed on a daily, monthly, and annual basis.

Supervisory Responsibilities:

• Ensures department agents address calls efficiently and in accordance with departmental goals.

• Conducts performance evaluations that are timely and constructive.
• Refers any discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Coordinates with other supervisors and manager to establish goals and criteria to be used in performance evaluations for assigned staff.
• Assists departmental supervisors with preparing schedules.
• Assists with preparation of budgets for assigned departments.
• Keeps and maintains appropriate production and employee records.
• Ensures that assigned departments comply with company policies and safety standards.
• Coordinates with human resources to respond to employee concerns or complaints.
• Performs other related duties as required.

Skills & Qualifications :

Required Skills/Abilities:

• Excellent managerial and supervisory skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.

Education and Experience:

• High school diploma or equivalent required.
• Three to Five years of related experience, with at least two years of supervisory experience, required.
• Must have prior experience working in a call center or customer service environment. Must have experience in the mortgage industry.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to traverse the entire facility.

For more information or to view other opportunities, visit us at

Paladin Consulting is an EEOC employer.