Mid Level Business Analyst

Business Analyst (Agile / Integrations / Payments) Location: Charlotte, NC
Pay: $29.40/hr
1 year contract
No C2C, or sponsorship for this role
We are seeking an experienced Business Analyst to join a high-impact, fast-paced product and technology environment. This is an opportunity to work on complex, customer-facing systems where integrations, payments, and cross-functional collaboration are critical to success.

This role partners closely with Product, Engineering, UX, and downstream technical teams to translate business needs into actionable, high-quality system requirements.

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What You’ll Do

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  Analyze business requests and determine solutions leveraging automated systems and scalable technology platforms
  
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  Define system scope and objectives based on user needs, business processes, and industry standards
  
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  Elicit, document, and translate business and user requirements into detailed functional and technical specifications
  
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  Configure system settings and support business design activities
  
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  Partner with engineering teams on integrations and API-related requirements
  
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  Support and participate in integration testing and User Acceptance Testing (UAT)
  
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  Facilitate collaboration across Product Management, UX, Engineering, and external stakeholders
  
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  Proactively identify risks and remove roadblocks to ensure sprint and project success
  
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  Drive requirement quality to reduce rework, defects, and production issues
  

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Required Experience & Skills

• Strong experience working in Agile/Scrum environments, partnering with Scrum Masters and Product Managers to support sprint planning and execution
• 1-2 years of Business Analyst experience 
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  Hands-on experience with JIRA/Atlassian tools and collaboration platforms such as Slack
  
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  Proven ability to troubleshoot and support system integrations and APIs
  
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  Experience in payment processing and/or Point-of-Sale (POS) environments
  
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    Candidates with exposure to both hardware and software integrations are highly preferred
    
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  Experience facilitating work across technical and non-technical stakeholders
  
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  Strong documentation skills with a focus on clarity, traceability, and reducing requirement rework
  
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  Experience supporting User Acceptance Testing and defect management
  

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What Success Looks Like
Performance will be evaluated based on:

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  Quality and clarity of requirements documentation
  
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  Reduction in reworked tickets and defects
  
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  Stakeholder and customer satisfaction
  
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  Overall project delivery effectiveness
  

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Education & Certifications

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  Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field OR
  
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  Relevant certifications in Business Analysis, Product Management, or similar disciplines from accredited institutions